User / Task Analysis Sample Questions: Describe the organization: Is it a community, e.g. slashdot.org, a business, a non-profit group, etc. What are its goals and objectives and what services does it provide. Describe the projected user community. What are their demographics: age, sex, education levels, computer literacy, interests, etc. What are the users trying to learn and/or accomplish at the web site? What are their goals and objectives. How will they accomplish these? What tasks do they have and what actions will they take to accomplish these?